TextYess vs Wati (2026): ecommerce CRM vs WhatsApp inbox

Short answer: Wati is a WhatsApp inbox built for any business, from eLearning to healthcare. It answers chats and sends broadcasts, but you pick the buyers, write the message and choose the day, and email isn’t one of its channels. With us, Atlas plans your WhatsApp and email campaigns from your orders, writes them and sends them when you approve. A person from our team sets you up on every plan, where Wati’s success manager starts on Business, and you pay one price with Meta’s fees included, not a plan plus users, messages, triggers, AI and a Shopify add-on.

At a glance

An inbox answers. We plan and send

Wati gives you broadcasts and, on Pro, campaigns “based on buyer data”. You still pick the buyers, write the message and choose the day.

With us, Atlas reads your orders, your customers and what sold before, and proposes the plan: say, a win-back for people who haven’t ordered in 40 days. It writes a version for each group, in your voice. You change what you like and approve. Nothing is sent until you do, and our team is there when you want a second opinion.

Email isn’t one of Wati’s channels: its Klaviyo page sends Wati events to Klaviyo. With us, if someone skips your email, a WhatsApp follows, from one tool. One of our brands reports a “120% increase in sales generated from WhatsApp” (customers).

How Wati’s price adds up

Wati’s pricing page splits the bill into separate parts:

1. A plan. Growth €59, Pro €119 or Business €279 a month, billed annually.

2. Users. Growth stops at three users. On Pro each extra user is €39 a month, on Business €89.

3. Messages. “Additional charges apply for messages”, “charged based on WATI rate card.”

4. Automation triggers. 1,000 to 5,000 a month by plan, then €35 a month for more.

5. AI. Wati AI credits from €25 a month. Its Astra AI agents are “priced separately”.

6. Shopify. “Requires purchase of USD 4.99/Month Shopify addon.”

7. Extras. €29 a month per extra number, plus custom fees for onboarding and account management.

None of it comes back if you leave: “we do not provide any refunds on payments made for your existing subscription or credits.”

With us, you pay one price: €249 a month, or €199 billed annually. It includes WhatsApp, 1,000 outbound messages, 1,000 AI and team replies, 1,000 free operator replies and Meta’s fees. Beyond that, an outbound message costs €0.12 with Meta’s fee in it, so you know what a campaign costs before you send it.

The same help on every plan

The same pricing page sets help by plan. Growth gets “24x5 Email Support”. Pro adds chat. A “Dedicated Customer Success Manager” comes only with Business, at €279 a month. “Onboarding support is included with the annual plan”, and dedicated onboarding is a custom fee.

Its one-star reviews on the Shopify App Store describe what happens after you pay:

• “You can send messages and wait for days or weeks untill someone respond you.”

• “As soon as you need customer service, they disappear.”

• “App isnt working for last 2 months and no way to contact support. Money is being deducted every month.”

With us, the help is the same on every plan, monthly or annual:

• Setup, done with you. A person from our team connects your WhatsApp number on a screen-share call, through Meta’s business verification and display-name approval, then your Shopify store and your first flows.

• Campaigns, drafted with you. For the first weeks we work like your agency. We often write the campaigns, and you approve them.

• Answers, from people. By email, WhatsApp or phone, in English, typically within 24 hours. No support tier to buy.

Half of the brands that review us on the Shopify App Store mention the team. As LAYLA Cosmetics put it: “With an ultra-responsive and even proactive support team that constantly enhances its offerings, it outshines all other chatbots”.

Your customers don’t wait when the triggers run out

On Wati, every automated reply spends a trigger. Once they run out, its FAQ says you “will have to respond to your customers manually”, in the week your inbox is fullest.

With us, our AI answers “where’s my order”, sizes, stock and returns from your store’s data. After the 1,000 replies in your plan, each is €0.10. Nothing switches off.

Your store is the product, not an add-on

Wati’s menu lists eLearning, Healthcare and Marketing agencies next to E-commerce. We only work with ecommerce brands, and our team knows ecommerce. Your store syncs in minutes, and abandoned cart, post-purchase, replenishment and win-back come built.

Moving from Wati

Book a demo and see what Atlas would plan for your store. Then a person from our team does the move with you: your WhatsApp number, contacts, consent records and templates come with you, and your key flows are rebuilt. If your emails sit in Klaviyo, we move them over at no extra cost.

You pick the day. Since Wati doesn’t refund what you’ve already paid, most brands time it for the end of their billing period.

Comparing more tools? See how we compare with other tools.

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