TextYess vs Interakt (2026): built only for ecommerce
Interakt is built for any industry, and its CRM tracks sales leads. Ours is built only for ecommerce, with a team and Atlas. One price from €249.
Short answer: Interakt is “Built for any Industry”, from banking to travel and education, and its CRM is a sales pipeline with “(Shopify integration not allowed)”. Its AI has two prices, and reviewers say help fades once you pay. We’re built only for ecommerce: one profile per customer with their orders, emails and chats, and abandoned cart, post-purchase and win-back come built. A person from our team sets you up and works on your first campaigns with you, Atlas plans what to send, and you pay one price with Meta’s fees included.
At a glance
TextYess | Interakt | |
|---|---|---|
Built for | Ecommerce brands | “Any Industry”, from banking to travel and education |
The CRM | One profile per customer: orders, emails, chats, site visits | A sales pipeline plan, “Shopify integration not allowed” |
Who helps you | Our team: setup, migration and campaigns with you, support included | Assisted onboarding. A dedicated account manager only on Enterprise |
AI agents | In the plan, from your replies allowance | $74.99 add-on, or ₹2,499 a month on another card |
How you pay | One monthly price, Meta’s fees included | Plan + taxes + template charges + AI + sales CRM |
Who decides what to send | Atlas proposes the campaign, the audience and the timing. You approve | You do |
Campaigns and flows, in the same flow as WhatsApp | Not a channel |
Built for any industry, so built around none
Interakt’s homepage has a section called “Built for any Industry”: Banking & Finance, Travel & Tourism, Beauty & Cosmetics, Education. A tool that serves a bank and a travel agent builds for what they share: leads, agents and pipelines.
We only work with ecommerce brands, and our team knows ecommerce. Abandoned cart, post-purchase, replenishment and win-back come built, and you see revenue for every campaign and flow, not a count of messages sent.
Help that lasts past the sale
Interakt’s pricing page lists “Assisted” onboarding on Growth and Advanced. “Dedicated Account Manager” and “Personalised Support” appear on one plan: Enterprise.
On the Shopify App Store, its low reviews describe what comes after:
“The pre onboarding support is good up until you make the payment. After that it is very difficult to get support for anything.” (June 2026)
“whenever an issue comes up, it doesn’t get resolved for an entire week.” (November 2025)
With us, onboarding and support aren’t separate plans:
Before you go live. A person from our team sets you up on a screen-share call: Meta’s business verification and display-name approval for your number, your Shopify store, your first flows.
After you pay. For the first weeks we work on your campaigns like an agency would, often drafting them for you to approve.
Whenever you write. Real people reply by email, WhatsApp or phone, in English, usually within 24 hours.
Martini 900 wrote on the Shopify App Store: “The support team has also been super reliable and always there when we need them.”
A CRM for your customers, not for sales leads
Interakt’s CRM is a separate plan: “Create & track Sales Pipelines”, “5 Sales Agents included”, “Add more agents @ Rs.499 per month”. Its free apps are “Any 3 of Razorpay, PayU, Woocommerce…”, with one note: “(Shopify integration not allowed).”
A store doesn’t have leads. It has customers who bought, asked a question and went quiet. Ours starts from them: one profile per customer with their orders, emails, WhatsApp chats and site visits. Type “bought the serum, no reorder in 45 days” and the segment is ready.
How Interakt’s price adds up
The same pricing page builds the bill in layers:
A plan. Growth “$55 /mo (+taxes)” or Advanced “$69 /mo (+taxes)”.
Templates. “Total Monthly WhatsApp Billing = Subscription Charges based on your plan + Template charges above free limit.”
Markups. “No Markup Charges” appears on one plan only: Enterprise.
AI, priced twice. “Add on: WhatsApp AI Agents @$74.99 for Growth & Advance plan.” Further down, an AI Agents card costs “₹2,499 /mo (+taxes)” with 100 AI messages, then “$0.011/ message”.
The sales CRM. Its own plan at ₹2,499 a month.
Its Shopify listing adds a third price list, each plan “+ Additional WhatsApp Conversation charges”.
With us, you pay €249 a month, or €199 billed annually, for WhatsApp, 1,000 outbound messages, 1,000 AI and team replies, 1,000 free operator replies and Meta’s fees. Each extra outbound message is €0.12, Meta’s fee included, so you know what a campaign costs before you send it.
You stop picking the list and the day yourself
Interakt gives you “One-time Campaigns”, “Ongoing Campaigns” and a chatbot builder. You still choose who gets what, write it and pick the day.
With us, Atlas reads your orders, your customers and what sold before, and proposes the plan: a launch for your best buyers, a win-back for people who’ve gone quiet. It writes a version for each group, in your voice. You change what you like and approve. Nothing is sent until you do, and you can ask our team about any of it.
Interakt’s channels are WhatsApp, Instagram and RCS, so your newsletters stay in another tool. With us, if someone skips your email, a WhatsApp follows. One of our brands reports a “120% increase in sales generated from WhatsApp” (customers).
Moving from Interakt
Book a demo and see what Atlas would plan for your store. Then a person from our team does the move with you: your WhatsApp number connects to Meta in a few steps, your contacts, consent records and templates come with you, and your key flows are rebuilt, ready to switch on. You pick the day.
Comparing more tools? See how we compare with other tools.
FAQ
Is TextYess cheaper than Interakt?
Compare the full bill, not the plan price. Interakt's plan is "+taxes" and leaves out template charges, the AI agents and the separate sales CRM plan. Ours is one price from €249 a month, Meta's fees and support included.
Does Interakt give you an account manager?
Its pricing page lists a "Dedicated Account Manager" on Enterprise only. With us, a person from our team sets you up and works on your first campaigns with you, on every plan.
Can I keep my WhatsApp number when I leave Interakt?
Yes. You keep the number: it moves to us through Meta in a few steps, and we rebuild your Interakt flows with you.
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