TextYess vs Brevo (2026): WhatsApp without the €499 plan
On Brevo, WhatsApp needs the €499 Professional plan, with messages on top. Ours is in the €249 plan, Meta's fees in, with a team and Atlas behind it.
Short answer: On Brevo, WhatsApp only comes with the Professional plan, from €499 a month, and every message is billed on top. Brevo is built for “every business”, and a success manager and tailored onboarding are kept for Enterprise, “Best for companies with 1M+ contacts”. With us, WhatsApp is in the €249 plan, with 1,000 outbound messages and Meta’s fees included. A person from our team sets you up and moves your Brevo account over at no extra cost, and Atlas plans what to send from your Shopify orders.
At a glance
TextYess | Brevo | |
|---|---|---|
In the €249 plan, 1,000 outbound messages and Meta’s fees included | Professional plan only, from €499 a month, messages paid on top | |
Built for | Ecommerce brands, on Shopify, WooCommerce and PrestaShop | “Every business”, from sales teams to loyalty programmes |
Shopify | Connects in minutes. Orders, products, customers and consent sync | Its App Store listings say “not currently available” |
Who plans and writes | Atlas proposes the campaign, audience and timing. We write a version per group. You approve | You do. Its AI suggests segments |
Who helps you | Our team: setup, migration and campaigns with you, support included | Email support on Starter and Standard. A CSM and tailored onboarding only on Enterprise |
A customer writes to you | Our AI answers from your catalog, policies and orders | A chatbot with canned replies you write, in the paid Sales packages |
What WhatsApp costs you on Brevo
The Professional plan. “WhatsApp campaigns are available in our Professional and Enterprise plans” (WhatsApp). Starter is €7 and Standard €15. Professional is €499 a month, and Brevo calls that “the entry price” (pricing).
Every message. WhatsApp is billed per message, at rates that “vary more than 100x between countries”, and Brevo’s own calculator warns that “your provider may add a small platform fee on top of Meta’s rates” (calculator).
Answering chats. The chatbot is “included in our Sales Essentials and Sales Advanced packages” (chatbot), priced per user.
With us, you pay €249 a month, or €199 billed annually, for WhatsApp, 1,000 outbound messages, 1,000 Conversation Replies for the AI and your team, 1,000 free operator replies, Meta’s fees and the team. Each extra outbound message is €0.12, Meta’s fee included. Say you send 3,000 WhatsApp marketing messages a month: with us that’s €249 plus 2,000 extra messages, €489 all in. For email, talk to us.
Built for your store, not for every business
Brevo sells email, SMS, sales pipelines, meetings and loyalty programmes to “every business” (Brevo). On the Shopify App Store, both Brevo listings read “This app is not currently available on the Shopify App Store” (Brevo, Brevo PushOwl).
We only work with ecommerce brands, and so does our team. Shopify connects in minutes, and orders, products, customers and consent sync on their own. Abandoned cart, post-purchase, replenishment and win-back come built. A WhatsApp shows the exact products someone left, with a pre-filled checkout link, and you see revenue for every campaign, flow and contact.
Help that doesn’t wait for a million contacts
Brevo’s pricing page gives Starter and Standard email support. Phone support starts on Professional. “CSM support” and “Tailored onboarding” are on Enterprise, “Best for companies with 1M+ contacts”.
Reviewers notice. On Trustpilot, recent low-star reviews say “Abhorrent live chat support basically sealed the deal” and “customer support was unable to help and kept repeating the same generic response”.
With us, the size of your list doesn’t decide whether you get a person:
Setup on a call. Someone from our team shares a screen with you, takes your WhatsApp number through Meta’s verification and display-name approval, connects your Shopify store and builds your first flows with you.
Your Brevo account, moved for you. Contacts, consent records, templates and key flows come over at no extra cost.
Campaigns drafted with you. For the first weeks we act like your agency: we often write the campaigns, and you approve them.
Replies from people. By email, WhatsApp or phone, in English, typically within 24 hours.
doomostore, on the Shopify App Store: “the Textyess team supports us at every step with kindness and expertise”.
You stop writing every campaign from scratch
On Professional, Brevo’s AI will “suggest audience groups” (pricing). The plan and the copy are still yours.
Atlas reads your orders, your customers and what sold before, and proposes the plan whenever you ask: a win-back for people who haven’t ordered in 40 days, a restock reminder, a launch for your best buyers. It writes a version for each group, in your voice. You see who gets it, what it says and when, change anything, and approve. Nothing is sent until you do. If someone ignores your email, a WhatsApp follows.
Brevo’s chatbot runs on “canned replies for FAQs” you write in advance. Our AI learns your catalog, policies and past chats, then answers on WhatsApp, your site and the phone (site chat and voice +€100 a month each). It checks order status, handles returns by your rules and sends a checkout link in the chat. One of our brands reports a “70% reduction in customer service costs” (customers).
Moving from Brevo
Run us next to Brevo for a few weeks, compare revenue on the same budget, then pick the day you move. A person from our team does the move with you. Your Brevo lists import directly, your consent records, templates and key flows come with you, and we set up your sending domain and warm it up together.
Comparing more tools? See how we compare with other tools.
FAQ
What support do I get with TextYess compared with Brevo?
On Brevo, Starter and Standard get email support, and a CSM and tailored onboarding come with Enterprise. With us, every plan includes a setup call with our team, the move from Brevo at no extra cost, help with your first campaigns, and people who answer by email, WhatsApp or phone.
Does Brevo include WhatsApp in every plan?
No. Brevo says "WhatsApp campaigns are available in our Professional and Enterprise plans", and Professional starts at €499 a month, with messages paid on top. With us, WhatsApp is in the €249 plan, with 1,000 outbound messages and Meta's fees included.
Is TextYess or Brevo better for a Shopify store?
We only work with ecommerce brands: Shopify syncs orders, products, customers and consent on its own, and abandoned cart, post-purchase, replenishment and win-back come built. Both of Brevo's Shopify App Store listings say the app is "not currently available".
Can I try TextYess without leaving Brevo?
Yes. Your Brevo lists import directly. Run both for a few weeks, compare revenue on the same budget, then decide.
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