Trusted by leading ecommerce brands
WHAT IT DOES
Most of your inbox is
the same few questions.
Where’s my order? Do you have my size? Can I return it? TextYess answers them, so your team gets the chats that really need them.
IN DETAIL
The agent picks up every chat.
Your team gets the tricky ones.
Four things your support team does every day. TextYess does them on WhatsApp, on your site and on the phone.
Order questions
It checks the order and the courier, then replies in seconds. Shipping, returns and exchanges follow your own policies.
Order tracking
Returns and exchanges
Your policies
Any language
Selling
It knows your catalog, sizes and stock. It suggests what fits, offers an alternative when something’s sold out, and sends a checkout link in the chat.
Product recommendations
Checkout in chat
Catalog and stock
Back-in-stock alerts
Handover
The chat lands in your team’s inbox with the history and the reason. Your team gets a notification, and the customer knows a person has taken over.
Shared inbox
Human takeover
Tags and notes
Inbox translation
Customer data
Questions, sizes and preferences go into each customer’s profile. Your campaigns use them to decide who gets what next.
Chat tags
Profile updates
Segments from chats
Revenue from chats
FEATURES
The tools your team uses today, in one place.
GOING LIVE
Before it talks to a single customer, you see how it answers and fix what you don’t like.
