TextYess vs Zipchat (2026): what its monthly fee leaves out

Short answer: Zipchat’s monthly fee buys AI replies: 750 on Starter. The selling sits outside it: you plan every campaign, email marketing runs in a second tool, and Meta bills each WhatsApp campaign on top. With us, one price covers answers and campaigns, with 1,000 outbound messages and Meta’s fees included, and Atlas plans what to send from your orders. Help also goes past Zipchat’s one onboarding call: a person from our team sets you up and works on your first campaigns with you.

At a glance

What Zipchat’s monthly fee buys

Zipchat’s pricing page looks flat. Here is what it counts, and what it leaves out.

1. Replies. “A reply is any response the AI sends to a visitor or customer.” Starter has 750 a month, “around 300 conversations”, at “$80/month billed monthly”.

2. More replies. Packs of “$49 for 250 replies”. Its FAQ adds that “upgrading to the next plan is almost always more cost-effective”, and Pro is $300 a month on its Shopify listing.

3. Meta’s fees. On marketing campaigns, “Meta does charge a fixed fee, depending on the country, for sending the first message to a number.”

4. Email marketing. Not in the plan. Zipchat’s email “Answers every email in the same thread”, and the listing connects to Klaviyo, Omnisend and Brevo for the rest.

With us, you pay €249 a month, or €199 billed annually, and it covers the selling too: WhatsApp, 1,000 outbound messages with Meta’s fee already in each one, 1,000 AI and team replies, 1,000 free operator replies, and Atlas planning your campaigns and flows. An extra outbound message is €0.12 and an extra reply €0.10 (€0.08 on annual plans). Site chat and the voice agent are +€100 a month each, and we price email with you.

A team after the first call

The same pricing page covers setup in one line: “Every new plan also includes a free onboarding call.” After that, “the account walks you through each step, and our documentation covers everything in detail.” No plan lists a success or account manager.

Its recent low reviews on the Shopify App Store come back to help after paying:

• “The customer service is the worst I experienced in this industry. I am a paying customer.” (May 2026)

• “el soporte es lento e ineficaz.” The store never got past setup. (February 2026)

With us, the setup call is where the help starts:

• The setup. Someone from our team does it with you on a shared screen: your WhatsApp number through Meta’s business verification and display-name approval, your Shopify store, your first flows.

• The weeks after. We work on your campaigns like an agency would, often drafting them for you to approve.

• Every question after that. Real people answer by email, WhatsApp or phone, in English, usually within 24 hours.

Marta Ray wrote on the Shopify App Store: “service is amazing and they are very reactive”.

The chat becomes your next sale

Zipchat’s assistant “remembers you”, and that memory serves the next answer. Nothing on its homepage, pricing page or listing turns what shoppers ask into a campaign.

With us, the chat is where the next sale starts. What people ask, their sizes and what they looked at go into one profile next to their orders. Atlas reads that with what sold before and proposes the plan: a back-in-stock message for the people who asked about a sold-out size, a win-back for people who haven’t ordered in 40 days. It writes a version for each group, in your voice. You change anything and approve. Nothing is sent until you do.

Email and WhatsApp in one flow, not two tools

On Zipchat, email is support, and campaigns live in whichever email tool you connect. With us, one flow runs both. If someone skips your email, a WhatsApp follows. If they leave their cart, WhatsApp goes first with the exact products and a pre-filled checkout link, and the email after. You see revenue for every campaign, flow and contact, chats included.

AI answers you can check first

One Zipchat store says shoppers were “put off” by the AI’s responses, and despite corrections “we were never able to stop this” (March 2026). With us, you test our AI on real questions with our team and fix any answer before a customer sees it. One of our beauty brands reports a “24% conversion rate, from activated chat to purchase” (customers).

Moving from Zipchat

Book a demo and see what Atlas would plan for your store. Then a person from our team does the move with you: your WhatsApp number connects to Meta in a few steps, your contacts, consent records and templates come with you, and you go live one channel at a time, WhatsApp first, then your site and the phone.

Comparing more tools? See how we compare with other tools.

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