TextYess vs Konvo (2026): one CRM instead of two apps
Konvo sells an AI help desk plus a separate marketing app, each with its own meter. We answer and sell in one CRM, with a team and Atlas. From €249.
Short answer: Konvo sells two apps: a help desk whose AI agents “resolve customer support”, and a second Shopify app for broadcasts and flows, each with its own meter. Your customers’ questions get answered in one, the campaign that should follow gets built in the other, and email marketing goes to Klaviyo. With us, answering and selling happen in one CRM, for one price with Meta’s fees included. Our AI answers your customers, Atlas plans what to send next, and a person from our team sets you up and works on your first campaigns with you.
At a glance
TextYess | Konvo | |
|---|---|---|
What it is | A CRM for ecommerce brands | A help desk, plus a separate marketing app |
How you pay | One monthly price, Meta’s fees included | Two apps: per AI conversation, per contact, per AI session |
AI answers | 1,000 AI and team replies in the plan | 0 on the $155 plan, then $0.35 each |
Who decides what to send | Atlas proposes the campaign, the audience and the timing. You approve | You do, with broadcasts and a flow builder |
Email marketing | Campaigns and flows, in the same flow as WhatsApp | Via Klaviyo |
Who helps you | Our team: setup, migration and campaigns with you, support included | No onboarding or campaign help listed. “App support provided by Konvo AI” |
Phone | AI voice agent on a dedicated number | Not among its channels |
A help desk first, marketing in a second app
Konvo’s help desk listing says what it is for: “AI Agents that resolve customer support on Email, Chat, & WhatsApp, all in one inbox.” Nothing on that listing mentions campaigns. Those live in Konvo: AI Support & Marketing, with a different plan and a different meter. So your customers’ questions are answered in one app, and the campaign that should follow is built in another.
With us, answering and selling happen in the same place. What people ask lands in one profile next to their orders, emails and site visits, so someone who asked about a product and didn’t buy it is already in the group for your next campaign.
A team behind the software
Konvo’s two Shopify listings describe software: AI agents, broadcasts, “unlimited no-code flow automations”. The marketing app lists plans by contacts and AI sessions, and on help it says “App support provided by Konvo AI.” Nothing on either listing describes onboarding, migration or anyone who works on your campaigns with you.
With us, you get the software and people who run it with you:
A person for setup. On a screen-share call, one of our team takes your WhatsApp number through Meta’s business verification and display-name approval, connects Shopify and builds your first flows.
A move at no extra cost. From Klaviyo, Shopify Email or Brevo: contacts, consent, templates and key flows.
Help with campaigns. For the first weeks we work like your agency and often draft the campaigns. You approve them.
People on the other end. Email, WhatsApp or phone, in English, usually within 24 hours.
Mulac Cosmetics, on the Shopify App Store: “Easy to use product, always available customer support, and strong impact on our store’s conversion rate!”
How Konvo’s price adds up
Two apps, four meters:
The help desk, by AI conversation. KonvoAI gives you 150 AI conversations for $138 a month, 500 for $404 or 1,500 for $1,040, then “€1 per AI conversation beyond the plan’s monthly allowance”.
The marketing app, by contact. From $155 a month for 250 contacts. Above that, it “Scales with contacts over 250”.
AI sessions, by the session. That $155 plan has “0 AI Sessions Included”, then “$0.35 / session”.
Charges outside Shopify. “External charges may be billed by Konvo AI separately from your Shopify invoice.”
Together, the entry plans start at $293 a month, before a single AI session in the marketing app.
With us, you pay €249 a month, or €199 billed annually. It includes WhatsApp, 1,000 outbound messages, 1,000 AI and team replies, 1,000 free operator replies and Meta’s fees. Nothing in our price counts contacts. An extra outbound message is €0.12 with Meta’s fee in it, and an extra reply €0.10 (€0.08 on annual plans). Site chat and the voice agent are +€100 a month each, and we price email with you.
You approve campaigns instead of building them
Konvo’s marketing app gives you “unlimited broadcasts” and flows, described as “AI-powered campaigns & automations”. The building is still yours: who gets what, what it says, when it goes.
With us, Atlas reads your orders, your customers and what sold before, and proposes the plan: a reorder reminder for people who bought the serum and haven’t reordered in 45 days, a launch for your best buyers. It writes a version for each group, in your voice. You change anything and approve. Nothing is sent until you do.
Konvo’s marketing app connects to Klaviyo for email. With us, email and WhatsApp are one flow. If someone skips your email, a WhatsApp follows. If they leave their cart, WhatsApp goes first and the email after.
And customers can call: our voice agent answers on a dedicated number, in the caller’s language. A health and nutrition brand on our platform reports a “70% reduction in customer service costs” (customers).
Moving from Konvo
Book a demo and see what Atlas would plan for your store. Then a person from our team does the move with you: you test our AI on real questions before it goes live, your WhatsApp number connects to Meta in a few steps, and your contacts, consent records and templates come with you. You go live one channel at a time.
Comparing more tools? See how we compare with other tools.
FAQ
Is TextYess a CRM or a customer service tool?
A CRM that does both. Atlas plans your WhatsApp and email campaigns and flows, we write and send them when you approve, and our AI answers customers on WhatsApp, your site and the phone, in the same customer profile.
How much does Konvo cost?
It depends on two apps: the help desk from $138 a month by AI conversations, and the marketing app from $155 a month for 250 contacts, plus $0.35 per AI session. Ours is €249 a month, or €199 billed annually, with Meta's fees and support included.
Does TextYess hand chats to my team?
Yes. When a chat needs a person, it lands in your team's inbox with the full history and the reason it was passed on. We can also send WhatsApp conversations to Gorgias or Zendesk as tickets (integrations).
Author info
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