We raised €4M to build the autonomous CRM for ecommerce.
Read the story →

TextYess for

WhatsApp

Sell and answer
on WhatsApp.

Campaigns, flows and replies for every customer, in your brand’s voice. Every chat lands next to their orders.

Campaigns, flows and replies for every customer, in your brand’s voice. Every chat lands next to their orders.

Lume's WhatsApp chat: a back-in-stock message for the Vitamin C Serum, a customer question about retinol and the answer
Lume's WhatsApp chat: a back-in-stock message for the Vitamin C Serum, a customer question about retinol and the answer

Trusted by leading ecommerce brands

IN DETAIL

Built for how
WhatsApp works.

Templates, buttons, cart links and opt-in: the parts that work differently on WhatsApp.

Templates

Messages that look
like your brand.

Messages that look
like your brand.

Images, carousels and buttons, written for each group in your brand’s voice. Every template is checked with Meta before it goes out.

Image and carousel messages

Buttons and quick replies

Meta template approval

A version for each group

WhatsApp message from Lume with a two-product carousel and Shop now buttons, approved by Meta
WhatsApp message from Lume with a two-product carousel and Shop now buttons, approved by Meta
Cart reminder on WhatsApp; the customer adds the serum and gets a pre-filled checkout link for 2 items, €85
Cart reminder on WhatsApp; the customer adds the serum and gets a pre-filled checkout link for 2 items, €85

Selling in the chat

The cart comes to the chat.

The cart comes to the chat.

Abandoned carts get the exact products they left. Ask for something else and a pre-filled cart arrives in the chat, so they only have to pay.

Abandoned cart

Pre-filled checkout links

Product cards

Back-in-stock alerts

Customer care

Questions answered
in the chat.

Questions answered
in the chat.

The real order status and tracking link, plus sizes, stock and advice from your catalog, in your customer’s language. When it needs a person, your team picks it up.

Order tracking

Answers from your catalog

Any language

Hand-off to your team

Where's my order? answered on WhatsApp: order #LU1042 out for delivery, with a tracking link
Where's my order? answered on WhatsApp: order #LU1042 out for delivery, with a tracking link
A Lume ad with a Send message button opens a WhatsApp chat about the Vitamin C Serum
A Lume ad with a Send message button opens a WhatsApp chat about the Vitamin C Serum

More chats

Grow a list that
chats with you.

Grow a list that
chats with you.

Ads that open WhatsApp on the product they tapped, links in your bio and emails, and a WhatsApp button on every product page.

Click-to-WhatsApp ads

WhatsApp links

Site button and bubble

Ad context in the chat

FEATURES

Moving from another WhatsApp tool?
It’s all here.

Moving from another WhatsApp tool?
It’s all here.

The features you rely on today, in one place.

Campaigns

Flows

Selling in the chat

Customer care

List growth

Reporting

Number and consent

Integrations and team

Campaigns

Send to the right people on WhatsApp.

✓ WhatsApp campaigns

✓ Image and carousel messages

✓ Buttons and quick replies

✓ Segments

✓ Scheduling

✓ Test sends

✦ A version for each group

Two versions of one WhatsApp message: one for 380 VIP customers, one for 2,860 first-time buyers

Campaigns

Flows

Selling in the chat

Customer care

List growth

Reporting

Number and consent

Integrations and team

Campaigns

Send to the right people on WhatsApp.

✓ WhatsApp campaigns

✓ Image and carousel messages

✓ Buttons and quick replies

✓ Segments

✓ Scheduling

✓ Test sends

✦ A version for each group

Two versions of one WhatsApp message: one for 380 VIP customers, one for 2,860 first-time buyers

Campaigns

Flows

Selling in the chat

Customer care

List growth

Reporting

Number and consent

Integrations and team

Campaigns

Send to the right people on WhatsApp.

✓ WhatsApp campaigns

✓ Image and carousel messages

✓ Buttons and quick replies

✓ Segments

✓ Scheduling

✓ Test sends

✦ A version for each group

Two versions of one WhatsApp message: one for 380 VIP customers, one for 2,860 first-time buyers

HOW IT WORKS

Live in three steps.

Live in three steps.

Connect your store and your number. Test the answers, then switch it on.

Lume on Shopify connected: products and customers synced, WhatsApp consent synced
Lume on Shopify connected: products and customers synced, WhatsApp consent synced

Connect Shopify

Products, customers and WhatsApp consent come over from your store.

Lume's WhatsApp number connected: display name approved, Meta account connected, 12 templates approved
Lume's WhatsApp number connected: display name approved, Meta account connected, 12 templates approved

Connect your number

Your own number or a new one, connected to Meta in a few steps.

Test chat with an answer edited by the merchant, switched to live
Test chat with an answer edited by the merchant, switched to live

Test, then go live

Ask real questions, change any answer, then switch it on.

Brands that already run on TextYess.

Brands that already run on TextYess.

Luigi Ditano
Sofia Delgado
Ryan Chen
Jessica Moore
Alex Romero

"We run our WhatsApp campaigns, automations and on-site agent on TextYess. It has become part of how we talk to our customers."

Luigi Ditano, Ditano

Luigi Ditano
Sofia Delgado
Ryan Chen
Jessica Moore
Alex Romero

"We run our WhatsApp campaigns, automations and on-site agent on TextYess. It has become part of how we talk to our customers."

Luigi Ditano, Ditano

See the chats we’d start with your customers.

See the chats we’d start with your customers.