Discover how ProLon reduced customer service costs by 70% using AI-powered conversational support to automate FAQs, order inquiries, and delivery updates, while maintaining a high-quality customer experience.
70% reduction in customer service costs with AI-powered conversational support
ProLon is a health and nutrition brand offering supplements and wellness products through direct-to-consumer channels.
ProLon’s customer service team handled a high volume of repetitive inquiries related to orders, delivery, product usage, and FAQs.
As demand grew, support costs increased and response times became harder to maintain — without a clear path to scale efficiently.
The team needed to reduce operational costs while preserving a high-quality, trustworthy customer experience.
ProLon implemented TextYess AI Agents to automate customer support across conversational channels.
With TextYess, they:
Automatically answered common pre- and post-purchase questions
Handled order status, delivery updates, and FAQs without human intervention
Deflected the majority of inbound requests from the support team
Escalated only complex cases to human agents
70% reduction in customer service costs
Faster response times for customers
Support team freed up to focus on high-value interactions
By automating the bulk of customer inquiries with AI, ProLon transformed customer service into a scalable, cost-efficient operation — without compromising customer trust or experience.
