Olimpia Home

40% increase in repurchase rate with automated post-purchase conversations

Customer

Olimpia Home is a home and fragrance brand offering premium products designed to elevate everyday living.

Challenge

While Olimpia Home achieved strong first-time sales, repeat purchases were inconsistent.
Post-purchase communication was limited, and customers were not systematically re-engaged after delivery.

The team needed a way to stay in touch with customers after checkout, provide useful follow-ups, and encourage repeat purchases — without increasing manual effort.

Solution

Olimpia Home leveraged TextYess WhatsApp automations to build structured post-purchase flows.

With TextYess, they:

• Sent automated order updates and delivery confirmations

• Followed up after delivery with helpful messages and care tips

• Triggered personalized replenishment and reorder reminders

• Maintained ongoing conversations without manual intervention
  
  

Results

• 40% increase in repurchase rate

• Higher engagement after the first purchase

• Stronger long-term customer relationships

Impact

By extending the customer journey beyond checkout, Olimpia Home turned WhatsApp into a retention engine — increasing lifetime value through timely, automated conversations.