Laei Shop

400% increase in Trustpilot reviews through automated WhatsApp post-purchase flows

Customer

Laei Shop is a fashion and lifestyle brand selling online to a fast-growing customer base.

Challenge

Laei Shop struggled to collect customer reviews at scale.
Despite a high volume of orders, only a small percentage of customers left feedback on Trustpilot.

Manual follow-ups were inconsistent, time-consuming, and easy to forget — resulting in missed opportunities to build trust and social proof.

Solution

Laei Shop used TextYess WhatsApp automations to streamline post-purchase communication.

With TextYess, they:

• Automatically sent post-delivery WhatsApp messages

• Asked for reviews at the right moment, when satisfaction was highest

• Delivered direct Trustpilot links inside the conversation

• Ensured every customer received a consistent follow-up

All without manual intervention.

Results

• 400% increase in Trustpilot reviews

• Higher review consistency across orders

• Stronger social proof without added operational effort

Impact

By turning post-purchase WhatsApp messages into a structured review engine, Laei Shop significantly increased customer feedback and strengthened trust — automatically and at scale.